Wearable Health Solutions, Inc. (OTCMKTS:WHSI)’s Marc Cayle, newly hired VP of Innovation and Technology, says that he wants to develop a ‘Dealer Academy’ for WHSI to provide special customer care for the Company’s clients.
“I see White Glove Concierge treatment and 4G as game changers for WHSI,” Cayle said in an exclusive interview. “We are coming out with the 4G iHelp MAX product at precisely the right time.”
WHSI sells to a network of dealers who, in turn, sell remote control monitoring devices to end users. They include dealers, hospitals, medical facilities, businesses, consumers and others.
“Customer care for dealers will differentiate WHSI in the marketplace,” he said. “WHSI will educate them. The Company would ‘certify’ dealers who attend and offer incentives to them.”
For dealers, it would mean fewer service calls and happier end users. For WHSI, it would make a difference in the marketplace and a lifetime experience with consumers and dealers. This like peace-of-mind insurance for everyone.
“What gets me out of bed in the morning and most excited is helping consumers thrive, not just survive. For their adult children this white glove treatment also means they can take vacations, travel and live life secure in the knowledge their loved ones are safe.
Cayle is an 18-year veteran of the home health care industry. Prior to joining WHSI, he at one time had 250 caregivers in homes. Now he has joined WHSI full time as VP of Innovation and Development. By agreement with WHSI, he still owns one dealership.
“It helps me keep my ears on the ground,” he says. Kayla describes himself as a born entrepreneur. Now as an equity-owner at WHSI he says he is an ‘intrapreneur.’ He is an entrepreneur within WHSI.
Part of the new experience is to help cut the attrition rate at WHSI after remote control monitoring devices sales are made. Cayle said WHSI’s products are playing an even more vital role now. Agencies are having a harder time finding qualified people to work in the home. Remote control devices are critical.
One of the big issues in the remote control device industry he found is that elderly patients are reluctant to use them. They send them back. Fiscally, this means a high attrition rate on sales. Elderly patients in the industry ship back about 33% of products sold. “To me, this is an abysmal rate. At my agency, attrition was under 5%,” he concluded.
The reason is education in the home. He hopes to apply all he has learned to WHSI and lower its attrition rate.
WHSI will be even more valuable early in 2022 when its 4G iHelp MAX product is launched.
“4G will be the catalyst for companies like WHSI in the remote monitoring PERS (Personal Emergency Response Solutions) industry,” Cayle comments.
WHSI’s new remote monitoring device is being launched as the telecommunications industry is phasing out all 3G devices in 2022. AT&T and other providers are dropping 3G next year to make more spectrum room for 5G.
WHSI is moving rapidly towards the telehealth market. WHSI’s iHelp MAX™ 4G will be ‘telehealth ready’ when it launches early next year.
WHSI is developing bio-sensor that can deliver vitals such as temperature,pulse and heart rate into a portal. “It is exciting when the 4G iHelp MAX is pairing with peripherals,” he says.
Cayle joins WHSI to help launch the 4G iHelp MAX product.It will offer GPS tracking services plus remote patient monitoring (RPM). It will have body mounted sensors and artificial intelligence (AI). Fall detection and geofencing are other features. It features Wi-Fi, NFC (wireless data transfer) technology and Bluetooth 4.0 Low Energy features.
Cayle said, “It is the most advanced product in the market and boasts affordable, easy-to-use technology never seen before in the palm of your loved one’s hand. we will truly change the life of every circle of care participant who wants their loved one to thrive, not just survive.”
Cayle says that the first samples of the 4G iHelp MAX have arrived at WHSI headquarters and need to be certified prior to market entry.
WHSI is combining its ‘smart’ remote monitoring products with artificial intelligence (AI), Blue Tooth, Backend As A Service (Baas), IoT, Wi-Fi, Central Cloud Management and in 2022 4G telecommunications.
Keep WHSI on your watch list as it integrates technology into its remote control monitoring products. For more information, go to wearablehealthsolutions.com
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